Returns & Refund Policy

Returns & Refund Policy

All sales at The Curly Edit are final. We do not accept returns, exchanges or issue refunds on any orders once the 72-hour cancellation window has passed.

72-Hour Cancellation Window

You have 72 hours from the time of your order confirmation to cancel your order. To request a cancellation, email hello@thecurlyedit.shop with your order number as soon as possible. Once this window closes, your order is placed into production and cannot be cancelled or refunded under any circumstances.

Why We Cannot Accept Returns

Hair extensions and wigs are personal hygiene products. Under the UK Consumer Contracts Regulations 2013, goods that cannot be returned for hygiene or health protection reasons — including hair products — are exempt from the standard 14-day right to cancel once they have been unsealed or handled.

All of our products are also made to order. Each item is sourced and produced specifically for you, which means production cannot be reversed once it has started.

For these reasons, we are unable to accept returns or exchanges for change of mind, incorrect length selection, or personal preference. Please choose carefully before purchasing.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at hello@thecurlyedit.shop. Include your order number and clear photographs of the item and packaging. We will review your claim and work with you to find a resolution.

Please note: natural variation in curl pattern, colour tone or texture is not considered a defect. Raw and virgin hair is sourced from natural donors and will have slight variation — this is characteristic of genuine raw hair, not a fault.

Not Sure What to Order?

We'd rather help you choose the right product than have you disappointed. If you have any questions before placing your order, email us at hello@thecurlyedit.shop and we'll be happy to help.